F.A.Q.

We accept payments via credit or debit card, bank transfer, or directly at the property, depending on the rate and methods indicated during the booking process.

There may be additional costs related to the stay, such as the tourist tax, which is not included in the rate and is paid separately according to the regulations of the relevant Municipality.

For reference: Gorizia €1.50 per person per day from 16 years for up to 3 nights; Grado €0.80 per person per day from 18 years for up to 14 nights; Udine €1.50 per person per day from 18 years for up to 5 nights.

Amounts may vary based on updates from individual Municipalities.

Yes. Depending on the selected rate, a deposit of 30% may be required at the time of booking or the full payment of 100% for the non-refundable rate.

Payment methods are always indicated during the booking process and in the confirmation received via email.

For some bookings, a security deposit may be required, according to the conditions indicated in the booking confirmation. The deposit is refunded after check-out, subject to verification of the accommodation, unless there are damages or extra costs to charge.

No. The indicated rate does not include the tourist tax. When required by the Municipality, it is paid separately directly at the property, according to the current local regulations.

Cleaning fees are automatically charged on every booking. The amount is defined at the time of booking and varies based on the type and characteristics of the property.

Cancellation conditions vary based on the rate selected at the time of booking.

With the Standard rate 14 days, a deposit of 30% is required at the time of booking. Cancellation is free up to 14 days before check-in. For cancellations made within the 13 days prior to check-in, a penalty of 100% is applied.

With the Standard rate 7 days, a deposit of 30% is required at the time of booking. Cancellation is free up to 7 days before check-in. For cancellations made within the 6 days prior to check-in, a penalty of 100% is applied.

With the Non-refundable rate, 100% payment is required at the time of booking. The rate does not allow cancellations or refunds.

Yes, it is possible, subject to availability verification. Any changes may result in a variation of the initial quote, as the price is recalculated based on the new conditions of the stay.

Yes. From the website, you can check availability, prices, and accommodations in real-time and complete the booking online through Kross Booking.

Direct booking allows access to the best available rates, without the commissions applied by intermediary portals. Direct contact with the property allows for more flexible and immediate management of requests, changes, or specific needs.

Check-in is available from 3:00 PM. Check-out is expected by 10:00 AM.

In some properties, late check-in may be available, according to the conditions indicated in the apartment sheet or in the booking confirmation.

For some properties, self check-in is available. In general, before arrival, we send guests the necessary instructions and a link to complete online registration; alternatively, they can send us the documents, and we will take care of entering the data.

At check-out, we ask guests to leave the apartment in order, turn off lights and devices, and follow any specific instructions provided for the property.

Our team is available to provide assistance and respond quickly in case of problems or needs during the stay. Upon arrival, a mobile number is provided for WhatsApp and calls, where we are always reachable.

Yes. We provide guests with a direct contact, also active on WhatsApp, to provide assistance during the stay.

You can contact us at +39 375 6506267.

The possibility of staying with pets may vary depending on the apartment. We recommend notifying us of their presence before booking, so we can verify availability, any limitations, and possible supplements.

The apartment sheets indicate towels and bathroom amenities among the available services. The amenities may vary slightly depending on the apartment; any specific details are reported in the sheet of the individual property.

For longer stays, intermediate cleaning may be provided upon request and based on availability.

Yes, it is possible to request additional cleaning during the stay, upon request and based on availability.

The amenities vary depending on the apartment. In general, the sheets indicate a kitchen or kitchenette, refrigerator, kitchen accessories, pots and pans, dishes, and cutlery; in several apartments, there is also a dishwasher.

Yes, basic cleaning products are available in the apartment, useful for keeping the spaces tidy during the stay.

Basic cooking ingredients may be available in the kitchen depending on the property's amenities.

Yes, tap water is drinkable, unless otherwise indicated in the property.

Yes, the apartments indicate air conditioning among the amenities; in some properties, there is also autonomous air conditioning or in-room. The heating amenities may vary depending on the accommodation and are indicated in the sheet of the individual property.

Smoking is not allowed inside the apartments. In some properties, smoking is only allowed in outdoor spaces where permitted.

Yes, upon request, it is possible to provide a crib, cot, or high chair for small children, based on the availability of the property. The cost is €35 per stay.

In some properties, it is possible to add an extra bed or a single bed, depending on the availability of space and the configuration of the apartment.

For group bookings or special requests, you can contact us directly at +39 375 6506267.

Parking availability may vary depending on the property and the location of the accommodation. We recommend checking the specific information in the apartment sheet or before booking.

It is possible to arrange, upon request, a transfer service to and from the station or airport. The service is subject to availability and must be requested in advance.

At the time of booking, we provide you with all the useful contacts to arrange the rental of bicycles, scooters, or other mobility services available in the area.

It is possible to organize a transfer service upon request, based on availability and the guest's needs.

The service may include transfers to and from airports, stations, or other agreed destinations.

It is possible to enjoy breakfast, agreements, or partner services nearby, depending on the property and availability.

At the moment, we do not have specific products for particular dietary needs, such as those for celiacs.

Yes. We can suggest or organize tours, tastings, excursions, and local experiences, allowing you to discover the area and enjoy a complete stay.

We primarily communicate in Italian and English to provide assistance to international guests as well.